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US Tool and Fastener Blog

Covid-19 Updates

The situation surrounding the Coronavirus (COVID-19) continues to change daily, and we are doing our best to keep up with continually evolving federal and state recommendations and requirements.

We have closed the retail store and our Demo Zone in Worcester, MA, to the public until further notice. Customer pick-up is still available at our loading dock, but we ask that you call in advance so that we can have your order ready at the loading dock for as soon as you arrive. Our online business should remain unchanged and we’ll continue to ship product as long as our suppliers continue their shipments to us.

We are also limiting our teams’ onsite hours, and will be sending everyone home at 3:30 EST. We are taking all recommendations from Massachusetts Gov. Baker, and encouraging social distancing wherever possible. Email and Live Chat on the website may be the quickest way to reach us with questions. If you need a response via phone, please leave your phone number as well, and we will get back to you as soon as possible.

We will update you if our hours or availability change due to State restrictions, and we apologize in advance for any inconvenience. We appreciate your understanding and support during these unprecedented times.

As a small, family-owned business, all of here at US Tool and Fastener appreciate your support. The amount of phone calls we've received in the recent weeks just checking in to see how we're doing has been unbelievable. Woodworkers and craftsmen make up such an incredible community, and we love to help you all build best your best! Thank you for your continued business and support, and thank you for letting us assist you.

 

Stay safe.

 

Sincerely,

The US Tool and Fastener Team

17 April 2020

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