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US Tool and Fastener Blog

Covid-19 Updates

The situation surrounding the Coronavirus (COVID-19) continues to change daily, and we are doing our best to keep up with continually evolving federal and state recommendations and requirements.

Update – 6/23/2020

 

First and foremost, we hope this update finds you, your families, and you co-workers healthy and safe. Like us, for many of you, your co-workers are your family. In times like this, we do what we can to protect ourselves, our families, and our communities. So a huge thank you for all the patience you’ve shown us over the past three months while we all navigated this continually changing pandemic.

For those of you located in Massachusetts, thank you for working with us while our store remained closed through Phase 1 and Phase 2 of the State’s re-opening. As we’ve been continually monitoring the COVID-19 situation locally, we have decided to reopen the Worcester, MA store to customers in a limited fashion.

Our new store hours will be Monday through Thursday, from 9:00 AM until 2:00 PM. During Phase 2, our store door will remain locked. If you plan on making a trip to our store, we ask that you please call 877-777-4717 to give our team a head’s up so that they can prepare for your arrival. At this time, we will only be allowing one customer into the store at a time to allow for better distancing. All customers will be required to wear a mask while in the store. Forgot your mask? Don’t worry; we’ve got you covered.

While we prepare for a more typical store experience, we want to remind of our additional options that will allow you to skip waiting lines and limit your in-store contact. We’ll continue to offer (and encourage you) to use our buy online, curbside pickup option.

We are taking all recommendations from Massachusetts Gov. Baker, and encouraging social distancing wherever possible. Email and Live Chat on the website may be the quickest way to reach us with questions. If you need a response via phone, please leave your phone number as well, and we will get back to you as soon as possible.

Our online business will continue to remain unchanged, and we’ll continue to ship product as long as our suppliers continue their shipments to us. Several of our suppliers are experiencing some manufacturing and supply chain issues, but we will do our best to update you with an ETA on any back ordered items. Please refer to the product pages on the website for availability.

As a small, family-owned business, all of here at US Tool and Fastener appreciate your support. The amount of phone calls we've received in the recent weeks just checking in to see how we're doing has been unbelievable. Woodworkers and craftsmen make up such an incredible community, and we love to help you all build best your best! Thank you for your continued business and support, and thank you for letting us assist you.

 

Stay safe.

 

Sincerely,

The US Tool and Fastener Team

 

 

 

 

17 April 2020

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