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FESTOOL Investigating ETS EC Sanders

MESSAGE FROM FESTOOL USA:

Festool is currently investigating a product performance issue that is the result of an electronic fault affecting a small number of ETS EC model sanders. While this issue does not pose a safety concern, it is important that every user has the same impeccable experience you expect from Festool.  If you are having an issue with your ETS EC model sander, please submit a repair request by going to the following website and completing the required information.

FESTOOL ONLINE REPAIR

Once Festool receives your sander, they will verify if the issue is related to the known component fault.  If it is not, Festool will follow their normal warranty & repair procedures with the goal of getting your tool working and back to you as soon as possible.  However, if it is related to the known fault, Festool will reach out to you specifically to give you an update on your sander.

All Festool tools are backed by an industry unmatched 3 Year Warranty/Service All-Inclusive program designed to give customers peace of mind in situations like this. We sincerely apologize for any inconvenience this may cause and thank you for your confidence and understanding as we work to resolve this issue as soon as possible.

 

What seems to be the problem?

At USTF, we've had a small handful of customers mention this issue. There seems to be a component in the sander that is creating a power issue with the sander. If you recently bought an ETS EC model sander from us and are experiencing performance issues with the sander, give us a call at 877-777-4717, and we'll help walk you through submitting the tool to Festool for repair.

What models are impacted by this issue?

What is Festool doing about the issue?

If you are experiencing an issue with you ETS EC sander, Festool is asking that you complete the online repair form. Once Festool has your sander, they will test it to determine if the problem you are having is related to the component. Need help completing the online repair form, give us a call at 877-777-4717, and we'll be happy to help walk you through it.

 

 

 

 

 

09 March 2021

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