Festool is currently investigating a product performance issue resulting from an electronic fault affecting a small number of ETS EC sanders. While this issue does not pose a safety concern, every user must have the same impeccable experience you expect from Festool. If you have an issue with your ETS EC sanders, please submit a repair request by going to the following website and completing the required information.
Once Festool receives your sander, they will verify whether the issue is related to the known component fault. If it is not, Festool will follow their standard warranty & repair procedures to get your tool working and back to you as soon as possible. Festool will reach out to you to update your sander if it is related to the known fault.
We back all Festool tools with an industry-leading 3-Year Warranty/All-Inclusive Service Program to give you peace of mind for every purchase. We sincerely apologize for any inconvenience this may cause and thank you for your discretion and understanding as we work to resolve this issue as soon as possible.
At USTF, we've had a small handful of customers mention this issue. There seems to be a component in the sander that is creating a power issue with the sander. If you recently bought an ETS EC model sander from us and are experiencing performance issues with the sander, give us a call at 877-777-4717, and we'll help walk you through submitting the tool to Festool for repair.
If you are experiencing an issue with your ETS EC sander, Festool is asking that you complete the online repair form. Once Festool has your sander, they will test it to determine if the problem is related to the component. Need help completing the online repair form? Give us a call at 877-777-4717 and we'll be happy to help walk you through it.